HOTEL
01Management System
This document establishes the basic framework and policies of a Sustainability Management System (SMS) that can be adapted and developed to cover all management processes at our hotel. It is intended for hotel management and staff. Our system has been developed to suit the size and scope of our hotel.
Our management system is based on risk analysis. Risks are analysed under the headings of environment, natural disasters, society, culture, economy, quality, human rights, health and safety. Additional headings may be introduced where necessary.
After analysing risks, we also have a crisis management policy and system that define the actions to take if those risks materialise.
The SMS requires all employees to implement defined policies on quality, economy, management, environment, culture, human rights, health and safety, set targets, and monitor whether those targets have been met in order to continuously improve business management processes.
When targets are achieved, new ones are set. If they are not achieved, we review our targets, policies and practices. In this way, we strive for continuous improvement.
Our hotel commits to fulfilling the first-stage obligations of the Türkiye Sustainable Tourism Programme and continuously improving its sustainability management system to enhance its sustainability performance.
Our management system is reviewed continuously in light of industry conditions; environmental, social, technological, economic and cultural risks; and legislative changes and updates. The system and policies are updated where necessary.
The steps described above can be summarised as the Plan-Do-Check-Act (PDCA) approach.
Plan: Our hotel values the environment, society, culture, the national economy and the management system, and sets targets in these areas. It plans the roadmap and actions required to achieve those targets.
Do: Our hotel defines its core policies and practices concerning the environment, culture, social issues, human rights, health and safety. Relevant staff monitor, measure and record these at defined intervals.
Check: Feedback from both staff and guests is monitored and recorded at our hotel. Corrective measures are taken where necessary.
Act: This is the stage at which our hotel takes action to resolve the issues identified during the checking stage. Corrective measures and actions are recorded and archived.
02Legal Compliance
Our hotel commits to complying with applicable laws, legislation and international conventions, maintains an up-to-date list of them, regularly informs staff about them and provides the necessary training.
When requested or required to do so, our hotel presents all necessary permits, certificates and documents to the relevant persons and institutions.
These documents include the Tourism Operation Certificate, Simple Accommodation Tourism Operation Certificate, Workplace Opening and Operating Licence, staff social insurance declaration for the previous month, tax registration certificate, emergency action plan, staff training records and certificates, an agreement with an occupational physician where applicable, a municipal sewer connection certificate, treatment plant identification and inspection documents where applicable, groundwater use documents where applicable, a thermal water use permit, pool water measurement and inspection documents where applicable, pest control records and other required documents.
03Stakeholders and Communication
Our hotel provides accurate information to all audiences in its promotional activities and always uses authentic visual material. On its website, social media accounts and other printed and written promotional channels, and in its marketing communications, our hotel is transparent and realistic about its products and services.
Our hotel also shares its policies and sustainability activities, actions and procedures openly and transparently with employees and guests. Our website is used for this purpose. Periodic reports on sustainability performance are published on our website at intervals appropriate to their subject matter.
Our hotel has a system designed to obtain feedback on our sustainability performance, policies and practices from guests, public institutions, municipalities, employees, local residents and all other relevant persons and institutions. Through this system, we receive feedback from both staff and guests.
Our system is designed to enable and encourage guests and staff to provide feedback quickly, easily and effectively.
This system includes guest surveys, regular monitoring of social media accounts, email, messaging services and other communication channels for employees, and email communication and regular follow-up for all other stakeholders.
Guest experience: Our hotel values guest satisfaction. This includes feedback received through the sustainability system described above. Results are analysed. Negative feedback and the responses to it are recorded, and necessary measures are taken.
Staff participation: Our employees are the most important element of our hotel's management system.
Our employees know their responsibilities within our management system and our sustainability policies and practices. Their duties are defined in writing and communicated to them, and the necessary training and guidance are provided regularly. Training in this area is recorded.
Our employees play an active role in developing and continuously improving our management system and sustainability performance. We review and improve our system in line with employee feedback.
In line with our sustainability policies and management system, employees receive periodic training programmes relating to sustainability and their work, including induction, on-the-job training, legally required training and guidance. We implement annual training plans covering occupational health and safety, hygiene for kitchen and service staff, water and energy conservation, rules for chemical use, fire prevention, first aid and similar topics.
Our employees have free and open access to all our training materials.
Our hotel commits to complying with the relevant provisions of Labour Law No. 4857 and pays employees at least the minimum wage. Our hotel also commits to complying with Social Insurance and General Health Insurance Law No. 5510 and Occupational Health and Safety Law No. 6331.
Our hotel has established a Sustainability Team to manage its sustainability activities.
04Accessibility
Within its means, our hotel commits to providing accessible tourism services for everyone and clearly and accurately informs guests and stakeholders about its level of accessibility through its website.
Our hotel also commits to full compliance with accessibility legislation and to pursuing continuous improvement in this area.
We strive to make continuous improvements for guests who are unable to participate in tourism activities due to visual, hearing or other disabilities, as well as physical disabilities.
Our hotel regularly maintains and repairs its accessibility facilities and infrastructure and makes improvements where necessary. We also regularly inform employees about accessibility.
05Purchasing
Our purchasing policy includes principles for local, environmentally responsible, fair-trade and efficient purchasing.
Our hotel monitors the sources of its goods and services. We meet with suppliers at regular intervals and check their sustainability certificates, information and documents.
Local purchasing: When buying goods and services, our hotel prioritises local suppliers provided that quality and pricing are reasonable. We therefore inspect suppliers regularly, update our supplier list and keep suppliers informed. The proportion of goods and services purchased from local residents is measured.
When purchasing imported goods and services, our hotel also prioritises fair-trade suppliers, provided that quality and pricing are reasonable.
Environmentally responsible purchasing: Our hotel follows an environmentally responsible purchasing policy and values efficient purchasing to reduce food and solid waste, as well as energy and water conservation.
Our hotel prioritises environmentally responsible products with environmental labels. If no eco-labelled products are available in the relevant product category, it selects products from suppliers and manufacturers whose production and other processes do not harm the environment.
Within this framework, our hotel prioritises suppliers with sustainability certifications when making purchases. Examples of certifications that may be sought include ISO14001, ISO50001, ISO14064 and ISO20400.
For wood, fish, paper and other foods, products with environmental certification (FSC, MSC, EU Ecolabel, etc.) or traceable sources are preferred.
Our hotel does not purchase or use threatened species or species whose sale is prohibited, including fish, trees, plants and game animals.
The proportion of our total purchases made from environmentally certified, local and fair-trade producers and suppliers is measured.
Our hotel has targets for environmentally certified, local and fair-trade purchasing. In this context, we aim and take care to increase both the number of local and fair-trade suppliers and their share of our purchases.
Efficient purchasing: Our purchasing policy favours reusable, returnable and recycled goods.
Our hotel also prioritises bulk purchasing and unpackaged bulk products. This reduces the number of deliveries to the hotel and the associated greenhouse gas emissions.
Avoiding unnecessary or excessive plastic, nylon, paper, glass and wooden packaging on products delivered to our hotel is a key priority and preference.
Single-use products and unnecessary packaging, particularly plastic, are avoided when purchasing consumables and guest amenities. The purchasing and use of consumables and single-use products are monitored and managed.
06Cultural Sustainability Policy
Presenting cultural heritage: Our hotel respects the intellectual property rights of local people.
Authentic elements of traditional and contemporary local culture are incorporated into our cuisine, design and decoration.
Artefacts: Our hotel does not buy, sell, broker the trade of or display historical or archaeological artefacts.
Promoting sustainable local gastronomy: Our hotel prioritises promoting and consuming local products. It introduces innovative and creative practices throughout its activities to support sustainability in gastronomy.
07Energy and Environment
Energy conservation: Our hotel has an energy conservation policy. It includes regularly measuring, monitoring and reducing energy consumption, and using renewable energy.
Our hotel prioritises renewable energy wherever possible.
Our hotel groups energy consumption by energy type and monitors consumption across different departments.
Total energy used at our hotel is measured by type.
Energy obtained from renewable sources is monitored.
Our hotel identifies activities with high energy consumption and plans and implements corrective measures to reduce consumption in those areas and activities, such as thermal insulation, choosing low-consumption energy-rated appliances and using LED bulbs instead of energy-intensive lighting such as incandescent bulbs. Our hotel also uses energy-efficient equipment.
Our hotel informs and trains employees and stakeholders about energy conservation.
08Water Management and Wastewater
Our hotel has a water conservation policy. It includes regularly measuring, monitoring and reducing water consumption.
Water risk in the area where our hotel is located has been identified using the Water Risk Atlas developed by the World Resources Institute.
Water risk has been assessed separately within the risk analysis, and a water management plan has been prepared. This plan includes measuring and monitoring water use, as well as targets and reporting to reduce consumption.
Our hotel's water use does not harm organisms living in bodies of water such as seas and lakes. Nevertheless, the potential for harm has been considered in the risk analysis and the necessary precautions have been taken.
Our hotel complies with all legal requirements and regulations concerning water use.
Water comes from a legal and sustainable source. Our water is supplied by the mains or a licensed well.
We measure our water consumption. Total water use per guest or overnight stay is calculated and reported.
We have targets to reduce water consumption. Our hotel plans and implements corrective measures to achieve them and uses water-saving equipment. Good practices, such as changing sheets and towels at guests' request, are followed at our hotel.
Our hotel informs and guides employees and stakeholders on water conservation. We use all available resources to prevent our wastewater from harming the environment.
Wastewater disposal complies with local authority regulations and the applicable legal requirements.
09Food Waste and Solid Waste
Our hotel has a Solid Waste Management Plan. It includes regularly measuring and monitoring waste generation, reducing waste, reuse, recycling and waste disposal.
Solid waste is separated by type, such as food, recyclable, toxic/hazardous and organic waste, taking recycling and reuse potential into account.
Our hotel regularly informs and guides employees and stakeholders on waste management using a variety of visual and communication materials.
Solid waste separated by type at our hotel is collected by authorised and licensed companies.
Solid waste, including food waste, is measured by type. The amount of solid waste per guest or overnight stay is calculated and reported.
Our hotel has also identified activities and risk areas with high levels of solid waste generation. It plans and implements corrective measures to reduce food waste and wastage.
Our aim is to ensure that solid waste disposal has no negative impact on the local population or the environment. We comply with the Zero Waste Regulation concerning solid waste management.